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Plato
A fully integrated suite of tools to help you evolve & support amazing software
InstantKB
Full Framework ASP.NET Help Desk Software
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Full Framework ASP.NET Forum Software
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InstantASP Support
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Home
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InstantKB
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Administrator Guides
Administrator Guides
Getting Started
Creating InstantKB Agents
Creating InstantKB Administrators
Accessing the InstantKB Admin CP
Navigating the InstantKB Admin CP
Spaces
Creating Custom Spaces
Custom Spaces Introduction
Controlling Access To Tabs
Work Flow
Workflow for content approval within InstantKB
InstantKB Notification Quick Tags
Custom Forms
Using a custom form within InstantKB
Custom Fields
Adding Custom Fields To Support Tickets
Users
Editing user groups associated with a user within InstantKB
Creating Users Within InstantKB
User Groups
The InstantKB Default User Groups
How User Groups Work Within InstantKB
Contact Lists
Introduction To Contact Lists
User Permissions
How User Permissions Work within InstantKB
User Levels
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Agents
Control Access to Spaces within the Agent CP
Assigning Tickets To Support Agents
Agent Departments
Set-Up Email Notifications When Customers Open New Tickets
Using Departments to Route Inbound Tickets
How Agent Departments Work Within InstantKB
Agent Permissions
Introduction to InstantKB Agent Permissions
Channels
Monitoring Email Accounts within InstantKB
Configuring Calls within InstantKB
Monitoring Gmail accounts within InstantKB
Settings
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Views
Views Overview
Managing Views within InstantKB
Reports
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All Articles
Title
Modified Date
Monitoring Email Accounts within InstantKB
3 years
Creating InstantKB Agents
3 years
Creating InstantKB Administrators
3 years
Accessing the InstantKB Admin CP
3 years
Creating Custom Spaces
3 years
Custom Spaces Introduction
3 years
How Agent Departments Work Within InstantKB
5 years
Using a custom form within InstantKB
6 years
How User Permissions Work within InstantKB
6 years
The InstantKB Default User Groups
6 years
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