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InstantASP Support
Help & Support
Home
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Knowledgebase
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InstantKB
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Administrator Guides
Administrator Guides
Getting Started
Accessing the InstantKB Admin CP
Navigating the InstantKB Admin CP
Tabs
Custom Tabs Introduction
Creating Custom Tabs
Controlling Access To Tabs
Work Flow
Workflow for content approval within InstantKB
InstantKB Notification Quick Tags
Custom Forms
Using a custom form within InstantKB
Custom Fields
Adding Custom Fields To Support Tickets
Users
Editing user groups associated with a user within InstantKB
Creating Users Within InstantKB
User Groups
The InstantKB Default User Groups
How User Groups Work Within InstantKB
Contact Lists
Introduction To Contact Lists
User Permissions
How User Permissions Work within InstantKB
User Levels
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Agents
Control Access to Tabs within the Agent CP
Assigning Tickets To Support Agents
Agent Departments
Set-Up Email Notifications When Customers Open New Tickets
Using Departments to Route Inbound Tickets
How Agent Departments Work Within InstantKB
Agent Permissions
Introduction to InstantKB Agent Permissions
Channels
Configuring Calls within InstantKB
Monitoring Gmail accounts within InstantKB
Monitoring Email Accounts within InstantKB
Settings
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Views
Views Overview
Managing Views within InstantKB
Reports
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All Articles
Title
Modified Date
How Agent Departments Work Within InstantKB
1 year
Custom Tabs Introduction
2 years
Monitoring Email Accounts within InstantKB
2 years
Using a custom form within InstantKB
2 years
How User Permissions Work within InstantKB
2 years
The InstantKB Default User Groups
2 years
Editing user groups associated with a user within InstantKB
2 years
How User Groups Work Within InstantKB
2 years
Creating Users Within InstantKB
2 years
Accessing the InstantKB Admin CP
2 years
1
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