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Failed to load resource fontawesome-webfont.woff2

Error Messages

After installing InstantForum or InstantKB you may see the following error message within your browser console / developer tools...

Failed to load resource fontawesome-webfont.woff2.

You may also see a 404 status code returned from your server for the fontawesome-webfont.woff2 file.


This error is likely caused as your server (IIS) does not regonize the woff2 file extension and does not know how to handle these requests.


To resolve this problem we would suggest you add the woff2 file extension as a MIME type within IIS. To do this follow the steps below.

1. Launch IIS and locate your InstantForum or InstantKB web application.
2. Click your InstantForum or InstantKB web application and select MIME types...

3. Add a new MIME type as shown below...

4. Enter the ".woff2" file extension and a MIME type of "font/x-woff" as shown below...

Click OK to save your new MIME type.

That's It!

You'll notice now this resolves the 404 error with the .woff2 file type within your browser console or developer tools. If the problem described here continues with your installation or you require any additional assistance of course please don't hesitate to contact us or open a support ticket.

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Product: InstantKB, InstantForum
Version: 2015
Type: FIX
Level: Novice
Rated 1 star based on 25 votes.
Article has been viewed 24K times.
Last Modified: 6 Years Ago
Last Modified By: Ryan Healey


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