InstantASP Support

Help & Support

Creating InstantKB Agents

Getting Started

To create InstantKB agents you will first need to be logged in as an InstantKB administrator and will need access to the InstantKB Admin CP.

As an InstantKB agent you'll have restricted or full access to the InstantKB Agent CP allowing you to create content or  manage issues within configured InstantKB spaces. We would only suggest providing access to your InstantKB Agent CP to trusted individuals within your organisation. We would also suggest using a strong password for any agent user account.

Creating New Agents

To create new agents within InstantKB you'll need to first visit the InstantKB Admin CP and click "Users" link on the left. Click Manage Users. From the Manage Users page locate the user account you wish to grant access to the InstantKB Agent CP and edit this user account.

To allow this account access to the InstantKB Agent CP you'll simply need to associate the built in "Agent / Staff" user group with the user account either as a primary user group or as a secondary user group. This is shown below...

If the user belongs to the "Agent / Staff" user group either as a primary or secondary user group they will have access to the InstantKB Agent CP.

Revoke Agent Access

To revoke access to the InstantKB Agent CP for any user account simply edit the user account via the InstantKB Admin CP and ensure the user account is not associated with the build in "Agent / Staff" user group.

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Product: InstantKB
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Last Modified: 9 Months Ago
Last Modified By: Ryan Healey


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