Here you can find a complete list of fixes & improvements introduced within our InstantKB 2016-2 release.
- Added new api/search REST endpoint
- Rewritten search suggestions into jQuery plug-in & improved several areas around the search suggestion feature (now JSON based & supports paging).
- Added prompt if you attempt to leave the page when responding to support tickets and have unsaved changes
- Added ability to re-download embedded resources within email such as images if they don't appear correctly with the automated download
- Fixed inconsistent sorting issues within documentation view if you moved articles to new parent articles
- Fixed issue which allowed you to set a category as a child of it's self
- Fixed issue with change actions not being applied within article work flow steps
- Fixed issue with choose filter on manage articles page not updating the list title
- Fixed issue with exact match within subject not contains rule condition
- Fixed issue with placing category within it's self check if no parent was specified
- Fixed issue with tag auto complete if only logged in as support agent
- Fixed issues with documentation view not showing page titles
- Fixed issues with some embedded images within inbound emails converted to tickets not displaying correctly
- Fixed issues with work flow step change actions on custom fields not being applied
- Fixed several role based security issues within the Agent control panel when only logged in as a support agent
- Improved responsive design on smaller screens within Agent & Admin control panels
- Fixed visual bug with contact fields appearing when editing signature when only logged in as support agent (non admin)
- Private content only visible to support agents is no longer visible via the front end user interface or search if you are logged in as a support agent
- Several smaller fixes, improvements and code refactorings